Paul,
That’s wonderful news, I’ll bet that makes your wife happy as she said you could replace it.
I have not had to replace my Drone under the Care Refresh policy, but I did just have dealing with the Care Team and I was impressed.
I bought a New, Mini 2, a couple of weeks ago from Costco but the camera was defective so I returned it to Costco (easy-peasy), but I had purchased the Care Refresh Policy directly from DJI and I was concerned how to change the Drones over. If yu have ever read the Care Refresh Policy, it is very specific about what they will cover and the Drone’s and Gimbal’s (Camera’s) serial number are critical.
You can read about my adventure in this posting…
However, my experience with the Care Team was all positive!
I would advise you do much the same as I did, try to anticipate what they might need: your name, address, phone number, your DJI username, the policy number (I included a PDF of the policy), photos of the Drone, etc…,
But, MOST IMPORTANT… Read your policy first, especially Section II, Replacement Process, you may have issues dealing with the unbinding process…
Remember, the Care Team Technicians/Associates are probably reading/speaking English as a second language, so spell out what you want in simple terms, use short sentences, no long paragraphs, no clichés.
I speak as a 30-year veteran who has served in Italy, Germany, Spain, Japan, and South Korea as well as the North, South, East, and West parts of the United States. If you think it was difficult communicating with the hosts of these foreign nations, you have not listen to a guy from Boston and a guy from Georgia in casual conversation.
Now, the only thing you need to decide is how you want to replace the Drone, do you want the regular or the Express service…
Once again, Fantastic News and Good Luck. Please be sure to keep us apprised on how it goes, “Enquiring Minds Want to Know…”
Bruce