Has anyone changed their DJI Care Refresh Service Agreement from one Drone to another New or Replacement Drone because the original was defective?
I have read numerous posting where the person took their Costco purchased Drone back for a replacement, but no one has written about a Service Agreement they bought on the original Drone.
I bought my Mini 2 from Costco Wholesale earlier this month. I bought the DJI Care Refresh Service Agreement from DJI the next day.
I am having a GREEN Bar appearing on the video on the bottom of the screen and I’ve seen numerous entries on various web sites concerning this.
I am considering returning my Drone to Costco for a replacement. The one issue I have is the service plan. Can I easily change the coverage from this Drone to the replacement Drone?
I have written to DJI Service Support but have not received an answer yet. I called the Dominion Drones (an authorized DJI dealer) in Virginia Beach, VA, but the associate seemed to be at a loss. My impression is that this place is more a “clearing house” for repairs, where they either replace your drone or send it off for repair, and they then charge the work against your Repair Agreement.
I do not want to send the Drone in for repair; I just want to exchange it for a new one.
The Service Agreement says:
- A single DJI product can only bind to DJI Care Refresh once. After using the service provided by DJI Care Refresh, if the product’s serial number is changed, the provided product will automatically bind to the original product’s DJI Care Refresh, and the original service and warranty period continues. Therefore, the original unit will no longer have a DJI Care Refresh Plan. Please do not re-purchase DJI Care Refresh for the replacement unit.
In all the “legalize” of this agreement, it says the replacement unit will assume the remained of the Service Agreement, but since I would not be getting a replacement unit from DJI, I am at a loss to figure out how to change it. The Service Agreement paperwork from DJI lists the serial numbers to the Drone and the Gimbal (camera). So, DJI would have to reissue an new Service Agreement.
In the DJI Fly App, under Profile, Device Management, there is an entry in RED, “Remove Device from Account.” When I click on it, the following Screen Shot appears:
At this moment, I’m not about to Click Next… Again with the legalize, but I think it means if I “Unbind” the drone, it basically become a “Free-Agent” and I am free to Bind another Drone to my account. In paragraph 2.b., they have some “scary verbiage” about the coverage…
So, I’m hoping that there is someone out there who has actually bought a drone, bought the Service Agreement, and then just exchanged the drone because it was defective, rather than use the repair/replacement option under the Service Agreement.
If you are still with me on this extremely long posting, Thank you for any Support you can provide.