I tried to fly my Mavic Air on July 4th. I had just taken it off when the drone suddenly careened and crashed. I later got a message on my phone that a processor had overheated. I sent in the drone to repair and they are charging me $100 because of their assessment:
“1.) No crash found in available flights. 2.) Obvious damage that impairs normal function to unit. Conclusion: Cause of issue is due to physical damage. Damage was not caused by product malfunction.”
I asked for a reassessment, and they stand by it as there is no crash data, and so it is not covered under warranty. They said that GPS was not able to be locked onto either.
I’ve included my flight logs. Does anyone think I can make a case that the product malfunctioned? If not, I’ll just go ahead and pay the $100. I just don’t think I should be paying money because of the fact the drone just suddenly crashed without my doing.
Thanks for your help in advance.
Here are the links: