[Help] activate of the D-RTK2

We are currently facing the following issue, which is hindering our preparation for topographic surveying.
We would appreciate it if you could provide any insights or suggestions for improvement based on the details below.

“Issue”
The power indicator of the D-RTK2 remains “red, slowly blinking,” and the status of RTK positioning on the transmitter screen stays at “Converting,” with the RTK not reaching the FIX state.

“Current Status”

  • We are using the DJI Mavic 3 Enterprise, RTK module, and D-RTK2.
  • We attempted to connect the D-RTK2 as per the official manual.
  • The operation mode is set to 5 (indicated by 5 flashes of the operation indicator).
  • The link indicator is “green.”
  • The weather is good, and the D-RTK2 is set up in a location with clear visibility.
  • There are no objects nearby that could cause radio interference.
  • The firmware of all devices has been updated to the latest version.
  • The RTK positioning status on the transmitter screen shows “Strong signal” with more than 40 satellites detected.
  • We have waited for over 30 minutes, but there is no change.
  • We tried powering on the devices in a different location and also inside a building with no GPS signal, but the power indicator still remains “red, slowly blinking.”
  • There are no error warnings other than the RTK connection issue.

According to the D-RTK 2 manual, that means “Signals from ≤ 5 Satellite received”.

It sounds like you’ve already gone through all the usual troubleshooting steps. Have you tried reaching out to DJI Support for help?