DJI Care wrong address

General Discussion
1

I bought a new Air 3 the other day. I live in Australia. Purchased in Australia.

Bought the DJI Care Refresh (2 year plan) through the controller upon setting it up, but couldn’t input my correct address. Would only let me use a U.S address but im in Australia.

I just input a random US address because i didnt think it mattered.

Now i realise it may be a problem by stumbling upon how the Care Refresh works.

Does this mean i cant use my Care Refresh in AUS if needed? It charged me in AUD.

2

Have you emailed DJI?

This email address might be intended for the US only,

But his address is intended for Europe/Australia/Asia-Pacific/Latin America/Mid-East & Africa, and it might get you more direct help!

https://service.dji.com/EchatRobotWeb/en/ECHATROBOT/index?lang=en&from=djigo-go4-fly&product=channel74

Or Phone Support for Australia & New Zealand
+61 1300 090 802
English
Mon-Sun 9:00 - 17:00 (UTC+10)

Good Luck!