Hello. I am an active DJI user (Phantom 4, Ronin-M, Osmo Pro, Osmo Mobile, etc) and I recently purchased an Air to take on my vacation to Europe. Long story short, I had less than 40 minutes of flight time on the air. I had taken off, climbed out for a shot, but since the lighting wasn’t that great yet, decided to return home. I was flying back and the Air encountered a Motor Current issue, I continued to fly back, and then the Air literally fell out of the sky (I had line of sight viewing). My flight log is here:
Literally the log goes from normal flying to a tenth of a second later, at a 0.0 feet of altitude. I felt like this was a pretty clear cut case that there was an issue and sent in the Air.
So I get a response back:
"According to the analysis, no crash found in the available flight records and there is obvious damage that impairs normal function of the unit. The cause of the issue is due to physical damage. Therefore the incident was not caused by any product malfunction.
We can still proceed with the repair, however, you will cover the repair charges."
Yeah no kidding there was physical damage, it fell 240 feet straight down to the ground. Is there something I am missing here? Shouldn’t the 0.0 feet of elevation at the last frame be enough to show there was a mid flight crash?