I had my Mini 2 replaced using the DJI Care Refresh Express. When I turned on my New Drone, the Controller, and my Tablet (running the DJI Fly App), I received an “ESC Error” on the main screen and I clicked on it and I received the error message, “ESC connection error. Repairs required. Contact DJI Support for assistance (Code: 30085)”.
I attributed this to not having the new Mini 2 linked to the Controller. After turning off the Aircraft, the Controller, and my Tablet with the DJI Fly App and restarting all three, the Error Message did not reappear.
I re-linked the New Mini 2 to the Controller and I have had seven successful flights without mishap.
However, this error is now popping up intermittently more often than not and I have not flown the drone as I am afraid the error might appear while I’m flying and the error might cause the drone to crash or fly away.
I contacted DJI Care and they have responded with instructions to send the Controller and Drone back. Since I sent the initial request to DJI on a Friday Night and they responded Saturday morning (it is now Saturday evening…), they advised me that the shipping label will be sent out Monday or Tuesday.
However, the technician was quite specific about what to include when I send the items back:
1. Do not send the Batteries (this I understand…) 2. Do not send the sticks with the Controller (this I also understand…) 3. Do not send the propellers; remove them (this I am confused about, I had the technician repeat this several times, "No Propellers…" and he said "No Propellers, We have propellers if we need to test it…)
Has anyone else sent their Drone back for maintenance (even under warranty…) and been told to remove the propellers from their drone?
When I sent the drone back for the DJI Care Refresh Express, DJI was very specific that I must include the Propellers, as well as the Gimbal and Drone…
Thanking all who take the time to read and/or respond…
Happy Droning, I’ll be thinking of you…