So I crashed our farm Mavic air 2 into a fence and the gimbal is broken, the camera hanging out like a popped out eyeball, very sad indeed.
Luckily we have care refresh.
So im following the instructions but I’m stumped at #3
- Send items back
Send back the defective products or parts within 7 calendar days after the case is submitted as required.
The gimbal/camera is the only defective part after the crash, am i supposed to disassemble the drone, remove the gimbal send it back get a new gimbal returned and reassemble myself?
Surely not.
I’m not a drone technician just a simple farmer?
Or have they just worded this badly and I am supposed to send the whole drone back to them.
If I send the whole lot in will they check everything or will they just put a new gimbal in and send it back. After the crash there could be other issues not obvious to me, the rear RHS prop leg feels a bit grindy when i extend or stow it, is this covered?
The props turn and it can take off but it obviously gives gimbal motor fault/stuck/overload
Thanks.