Can’t activate Mavic 3

Every time I try and use the connection guide to activate my Mavic 3 it gets stuck and the loading bar freezes on when connecting to the drone. Anyone else had the same problem / know what to do to fix this issue. It won’t let me use it at all until it is activated. I’ve tried DJI customer service but they keep sending me to the basic how to set up video where the activation process goes perfectly.

Best to also post for help on DJI’s forum for Mavic 3 =>