Air 2S Zoom Feature not working

I recently discovered that the zoom feature on my Air 2S isn’t working and I can’t figure out why. Any suggestions or advice appreciated!

The zoom feature on the DJI Air 2S is likely disabled because of your current camera settings. The Air 2S uses digital zoom, which is only available in certain video modes and resolutions. It is not available in photo mode, 5.4K video, 10-bit video, or 120fps video modes.

Below is the link to all of the downloads offered by DJI for the Air 2S, including the User Manual.

After you read the Manual, read it again, you will be surprised what you missed the first time and you will be better prepared for that first “scary moment…”